Customer Satisfaction Policy

Our main policy is to continuously improve our processes by addressing the notifications of our customers and related parties with a customer-oriented approach and to solve them in the fastest way with an effective and efficient system and to increase customer satisfaction as a result.


To do this:

We are committed to closely follow up and investigate customer notifications via various channels such as telephone, e-mail, social media, accepting that they are right, with a fair and objective approach to all kinds of notifications, and

establish fast transmission, produce solutions and ensure customer satisfaction, and

provide services for the demands of our customers with our professional staff and approach by adopting an understanding in accordance with the quality service expectation of our customers from us, and

regularly review the customer complaint management process and the systems used to identify areas for improvement, increase efficiency, and report activities and to continuously improve, and

establish a strong, accurate, clear and continuous customer-institution relationship for the products or services offered directly or indirectly by our company to customers, and

evaluate and respond to the feedback of customers, employees and other interested parties in the fastest and most accurate way by increasing the internal and external communication power and providing all the necessary resources, and solve the problems in a way that prevents their repetition, and

maintain company values and aim to create a participatory and positive company culture where employees work willingly with high motivation, and

respect the environment, people and society, and

comply with the relevant legal requirements in order to ensure customer satisfaction and continuity